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Ninety Degrees (90d) 🌻 ([personal profile] ninetydegrees) wrote in [community profile] ebooks2014-09-21 02:40 pm

Kindle: issues w/ emailed .mobi files? SOLVED

Hi guys,

I've been unable to receive by e-mail any .mobi files (like AO3 ones) I've sent to my old Kindle (2nd generation, non-tactile one) since yesterday. I can read them fine if I transfer them via USB.
Support told me .mobi wasn't a format supported by email sending and conversion, which I know is not true since this is in the user guide and the error mails I get tells me the personal document service supports mobi books. Also I've been doing it for three years.

Edit: now they're telling me it can sometimes fail with this format and that it's not 'officially' supported... Never mind that it's always worked for me.

Edit2: seeing as I've able to send .mobi files from other websites this might be a weird AO3 issue.

Have you had or are you having this problem too? (and to clarify I'm not looking for alternative solutions)

Edit3: AO3 issue due to some changes Amazon made.

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