Kindle: issues w/ emailed .mobi files? SOLVED

[ninetydegrees]

Hi guys,

I've been unable to receive by e-mail any .mobi files (like AO3 ones) I've sent to my old Kindle (2nd generation, non-tactile one) since yesterday. I can read them fine if I transfer them via USB.
Support told me .mobi wasn't a format supported by email sending and conversion, which I know is not true since this is in the user guide and the error mails I get tells me the personal document service supports mobi books. Also I've been doing it for three years.

Edit: now they're telling me it can sometimes fail with this format and that it's not 'officially' supported... Never mind that it's always worked for me.

Edit2: seeing as I've able to send .mobi files from other websites this might be a weird AO3 issue.

Have you had or are you having this problem too? (and to clarify I'm not looking for alternative solutions)

Edit3: AO3 issue due to some changes Amazon made.

Comments

[mirabile-dictu.livejournal.com]

Yes! I've emailed myself mobi files from the AO3 for years but suddenly I no longer can. I spent a long time on the phone with Amazon, but they were no help. As you say, it's easy enough to side load them, but my gosh, it was so convenient just to email them. I've been thinking about contacting AO3 support, since Amazon was so unhelpful.

[ninetydegrees]

I eventually contacted AO3 because emailing .mobi files from other sites (I tried gutenberg.org for example) works for me. I figured even if the problem didn't come from them or it was some weird Amazon+AO3+mobi issue they would still be more helpful.