Kindle: issues w/ emailed .mobi files? SOLVED

[ninetydegrees]

Hi guys,

I've been unable to receive by e-mail any .mobi files (like AO3 ones) I've sent to my old Kindle (2nd generation, non-tactile one) since yesterday. I can read them fine if I transfer them via USB.
Support told me .mobi wasn't a format supported by email sending and conversion, which I know is not true since this is in the user guide and the error mails I get tells me the personal document service supports mobi books. Also I've been doing it for three years.

Edit: now they're telling me it can sometimes fail with this format and that it's not 'officially' supported... Never mind that it's always worked for me.

Edit2: seeing as I've able to send .mobi files from other websites this might be a weird AO3 issue.

Have you had or are you having this problem too? (and to clarify I'm not looking for alternative solutions)

Edit3: AO3 issue due to some changes Amazon made.

Comments

[malnpudl]

I've always had sporadic issues, maybe one out of 15 or 20 would fail. When that happens I use Calibre to convert to RTF format and then it always goes through.

By the way, I haven't used the e-mail feature in forever. I switched to Send to Kindle when it was first announced, and I love it. Easiest thing in the world.

The .mobi file rejection rate is about the same with Send to Kindle vs e-mail. Either way, I just do a Calibre format conversion -- also incredibly quick and easy -- and it's handled.

Are other formats being rejected? Or just .mobi format?

[ninetydegrees]

Would you explain how you use Send to Kindle to send AO3 fics?

Not just .mobi files and apparently maybe only those from AO3. Unfortunately this is the format which works best for me on my Kindle. Also the point of the email service is to make the process as easy and as fast as possible so Calibre conversion is really not something I wanna do instead. :)

[malnpudl]

I always download from AO3 to my PC and then send the files to my Kindle (via Send to Kindle) from there. I want to have a backup copy of my own on my computer, so it works well for me.

[ninetydegrees]

Oh my bad. I thought this was only an app/an extension.
Unfortunately this didn't work and I was mailed the same error message. I suppose this is exactly the same thing as sending it via email.

[malnpudl]

Oh, dear. That is troubling. Best of luck to you -- and to all of us.