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Continuing discussion on a previous post...
What would make you take a chance with an unknown small publisher to purchase directly from them? Formats available, no DRM, payment methods, what? (Yes, I have a reason why I'm asking, no I'm not going to share it right at this moment. *vbg*)
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I haven't bought anything from Samhain/MBaM, but I sympathize with you on the site thing. That's the single most annoying part of most sites from the user's end. (And speaking as someone who has spent the last two months evaluating shopping cart software, I can tell you how much they all suck. Geez. I finally found something that I can drop in on my already designed standards-compliant site, but sheesh, what a mess.)